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Frequently Asked Questions (FAQ)

Main FAQ

Why do I have to weigh my scent instead of using liquid measure?
Weighing the scent is a must, as each fragrance has a different density. Using liquid measure may not provide the same fragrance “power” as consistently weighing each scent.

If I add more scent to the wax, will my candle have a stronger fragrance?
We recommend using 1 oz of scent per pound of wax. You may find that some scents, because of their weight, may allow you to use more per pound. But be aware, that as you go over the 1 oz./1 pound ration, your wax may not hold all the scent. You will see the excess at the bottom of your pot, or risen to the top of the candle after it is poured. This can be very dangerous, and the excess oil can ignite and create a fire.

Why does my wax appear to have water in it sometime?
At the factory, while the wax is being processed, it is poured into slab trays. These trays have a water-filled cooling tube surrounding it. Sometimes these lines break and water may drip into the tray. This does not harm the wax, but you do need to drain it out. If you have melted the wax before noticing the water, the water will always sink to the bottom of your pot. Just don’t pour this small portion of the wax into your candle container. If water does make it into your candle, it will make the wick sputter and pop, and may also create holes inside the candle.

How many jelly jar candles can I make with 1 slab (11 pounds) of wax?
You should get 3 jelly jar size candles out of 1 pound of wax, so 3x11 = 33 jelly jar candles with one slab of wax.

How do I get the soap to come out of the mold?
The soap should release naturally, but you may have to gently push or wiggle the mold to finish the releasing. If you still have trouble, just pop into the refrigerator for 20-30 minutes and this should help.

Do I need to spray the soap molds before using them?
No, just make sure your molds are always clean and you haven’t left a residue from the last batch.

Why does my soy wax candle look rough on top?
This is a natural characteristic of soy wax, although the effect gets larger when pouring larger diameter candles. You can mix J50 or 6086 container wax with the LP402 soy, to get a smoother appearance. Try a 50/50 ratio to start, until you find a combination you like.

Do I need to use a large wick for the soy wax candles then I would if I were using a paraffin blend?
We have found that using one size larger wick than usual gives a better burn, without compromising the benefits of less soot and smoke.

Is your scent oil based, and can it be used in oil lamps for fragrance?
Our scents are oil based, and may be used in oil lamps, but only use a few drops.

How do I get my lotion into the bottles?
The easiest way is to use Ziploc bag to mix your lotion. After you have it blended, just cut off a tiny corner of the bag and push this through the neck of your bottle. Then just squeeze like cake icing to fill. Throw away the bag and there is no mess to clean up!

Why is my candle smoking?
There can be several reasons your candles smoke: wick size not correctly matched to the size of the container, adding too much scent, not keeping the wick trimmed, candle is placed under a ceiling fan or other draft.

What causes the candle to burn straight down and doesn’t melt all the way to the sides of the jar?
Your wick may be too small, or you are not burning the candle long enough each time to reach the full potential of the wick. If only burning for a short time, your candle will create a “memory” and just burn a well each time. Also, make sure you are using a quality wax, with all the necessary additives, to make burning efficient. Use only coloring specified for candles, as using crayons will clog your wick and not give you a sufficient burn.

My crock or jar burst while I was burning a candle. What happened?
Either you let the candle burn down too close to the bottom, or the wick was too large for the diameter of the candle. If the flame gets too close to the sides or bottom, the heat will crack the container. Also, on pottery containers, after repeatedly refilling, inspect to make sure there are no hairline cracks in the glaze. Terra cotta flower pots are not suitable for candles, as the clay is too weak to withstand the heat each time.

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